Seton Northwest Hospital


VISITOR INFORMATION

Information Desks

Seton Northwest Hospital has an Information Desk that serves the needs of patients, family members and staff. Volunteers staff the Information Desk Monday through Friday, from 8:00 a.m. to 4:00 p.m. College volunteers, as well as some volunteers, staff after-hours from 4:00 p.m. through 7:00 p.m., and on weekends.

Gift Shop

Seton Northwest Volunteers operates Great Habits, a gift shop benefiting the hospital. It is located on the first floor of the Health Plaza connected to Seton Northwest Hospital. Hours of operation are Monday through Friday, 8:00 a.m. through 7:00 p.m. Saturday hours are from 9:00 a.m. to 5:00 p.m., and Sunday hours vary throughout the year. Great Habits offers may unique gifts, specializing in baby merchandise, and everyday items for patients and visitors alike. Flowers and other items can be ordered and delivered to a patient's room by calling 338-5075.

Deli

Within Great Habits Gift Shop is the Deli, which is open Monday through Friday, 8:00 a.m. to 2:00 p.m., and serves a soup and salad of the day and a daily hot entree, as well as sandwiches. Snacks are available in the Gift Shop after the Deli closes, and on weekends.

Cafeteria

The Seton Northwest Cafeteria is located on the first floor and is open daily for lunch from 11:00 a.m. through 1:30 p.m.; dinner is from 5:30 p.m. through 6:30 p.m. Breakfast is served only on Saturday and Sunday from 8:15 a.m. through 9:15 a.m. Vending machines are located on the first floor and the Emergency Department and are available 24 hours a day for your convenience.

Visiting Hours

10:00 a.m. TO 8:30 a.m. We have an open visiting hour policy, understanding how important family and friends are to the healing process. We ask that the number of visitors in one patient room is limited to no more than two. This helps keep the environment quiet for all our patients. Additional family and friends are encouraged to remain in the larger family rooms on each floor.

If you have a patient in Intensive Care, please discuss your visits with the Registered Nurse.

Telephone Calls

To reach a patient at Seton Northwest Hospital, dial 512/324-6000 to reach the operator, who can give you the room number. If you know the room number, you can dial it directly. The three-digit room number makes up the last three numbers of the phone number. For example, to call room #454, simply dial 324-6454.

To place an outside call from inside the hospital, dial 9 and then the number. To call within the hospital, simply dial the last five digits: 46000. To reach the hospital operator, dial O. To place a long-distance call, dial 9, 0 and the number. The operator will come on the line and connect you with your chosen long distance provider. International calls must go through the hospital operator.

Parking

All patients are to use the North Visitor Parking Lot. If the patients stay is more than one day and if the vehicle will not be moved, Security needs to be notified so that the vehicle can be entered on the patrol log and can be checked on periodically.

SPECIAL SERVICES

Security

All Seton Northwest and SETON employees wear identification badges with photographs for your safety.

Security is available to assist you with concerns such as theft, suspicious people or activities, escorts to your vehicle, jump-start assistance, or help you locate your vehicle in the parking lot. Seton Northwest Security is available twenty-four hours per day at extension 6-5555, through any house phone, or 324-6295.

Interpreters/TTD (Telephone for the Totally Deaf)

Seton Northwest Hospital ensures quality care and therefore has access to interpreter's 24 hours a day, seven days a week. TTD equipment is available at Seton Northwest Hospital. Ask your nurse about this.

Out-of-Network Services:

If your physician orders a procedure to be done at Seton Northwest Hospital and it is identified that the hospital is out of network, payment is due at time of service. We accept cash, check, travelers check, and all major credit cards for payments. Hospital admission staff will assist with this process.

HELPFUL PHONE NUMBERS

Main Number 324-6000

Emergency 324-6010

Admitting 324-6000 ext. 67480

Patient Billing 324-1273

1st Floor Information Desk 324-6000 ext. 67777

Radiology/Imaging Services 324-6190

Patient Representative 324-6000 ext. 67963

Social Services 324-6485

Chaplain Services 324-6480

Gift Shop 338-5075

Volunteer Office 324-6050

Security 324-6295

Administration 324-6900



211 Texas

CALL FOR INFORMATION ABOUT THE FOLLOWING SERVICES IN YOUR COMMUNITY

Information is free, confidential and available 24 hours a day.

2-1-1's community resource database is online at
www.unitedwaycapitalarea.org/gethelp

You can also reach 2-1-1 by dialing 512-973-9203 and selecting option 2.

2-1-1 Texas is a public/private partnership of the United Ways in Central Texas and the Health and Human Services Commission.


211 Texas


LLAME PARA INFORMACION SOBRE LOS SIGUIENTES SERVICIOS EN SU COMUNIDAD:

Infonnacion es gratis, confodencial y accesible 24 del dia. Habalamos Espanol.

La base de datos de recurs os comunitarios de 2-1-1 esta en-linea al:
www.unitedwaycapitalara.org/gethelp

Usted tambien puede acudir a12-1-111amando al512-973-9203, opcion 2.

2-1-1 Texas es una asociacion privada/publica de los United Ways de Centro Texas y la Comicion de Servicios Humanos y de Salud del Estado de Texas.



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